Responsible Gaming (Curacao)

At Pinnacle we are committed to offering a fun and fair gaming experience, but appeciate that in certain circumstance gambling may result in addiction. For that reason, we are dedicated to ensure that our customers are aware of the potential risks involved.

Pinnacle is certified by GamCare, the leading provider of support and counseling for the prevention and treatment of gambling problems. Their services are confidential and free of charge.

Wonder if you are gambling too much?

It is important for our customers to be in full control of their gambling habits. If you think you might be at risk of developing a gambling addiction, please use this GamCare’s helpful self-assessment tool.

Self-exclusion – If you feel you need a break

If you think you need to take a break from gambling, we offer self-exclusion options too. During this period you will be able to log into your account, but the restrictions you have set will prevent you from wagering.

You will be able to access your account and withdraw any funds in accordance with our Terms and Conditions.

Setting your limits

Customers may choose to set the amount that they would like to risk or lose at Pinnacle. Simply email our Customer Service Department from your registered email address and request your specific limit.

If you think you need to take a total break from gambling, simply request that your limit is set to zero and advise us how long you would like to be excluded for.

Limits can be set for a rolling time period, or a set date range. Should you wish to change your limits, the change will be subject to a seven-day cooling off period, at which time the set limit will be automatically updated.

Casino restrictions

Should you wish to be excluded specifically from transferring to all of our Casino products, please email our Customer Service Department from your registered email address and submit a request.   

This restriction can only be set for a specified date range. Should you wish to cancel this request, the change will be subject to a seven day cooling off period, at which time the restriction will be removed.

Requests to alter restrictions will be subject to the discretion of Pinnacle.

Session Time Limit

To reduce how long you spend on each visit to Pinnacle you can set a limit on your session time. Our system will automatically log off your session after the set time has been reached. You can set this by emailing our Customer Service Department from your registered email address and requesting to set a limit.

Please note that if you are in any of our Casino products, the session time will not apply, but when you return to the Pinnaclebook, you will be logged out.

Further help

Should you require further help, there is a number of organisations that offer professional help free of charge:

Underage gambling/Parental Control

Underage gambling is against the law. Pinnacle takes its responsibility in respect of underage gambling very serious and therefore reserve the right to ask for proof of age from any customer and suspend their accounts until the necessary documents are provided. Anyone under the age of 18 or the legal age in its jurisdiction which is found to be using the site will have any winnings forfeited and will also be reported to the appropriate authorities.

Pinnacle feel that prevention of underage gambling works best as a shared responsibility with the minor’s parents/guardians and therefore encourage the use of internet filters to reduce the chance of underage gambling at home.

To block minors from accessing gambling sites at home, you can consider using Internet filters:

Further information

Please make sure you keep your login details safe and secure at all times to avoid having your account used by another individual. 

Code of Conduct

Pinnacle believes it is very important that our customers know that our organization voluntarily abides by a set of ethical guidelines established by the gaming authorities where we hold our license. We call it our "Code of Conduct".

Compliance:

Pinnacle abides by the laws and regulations of Curacao and Malta. Pinnacle will maintain its business licenses and operate under the authorities granted by, and within, the extent of its business licenses at all times.

Sports Integrity

Pinnacle believe in the integrity of sports and is committed to offering our customers fair markets.

We have sophisticated mechanisms for detecting unusual betting patterns, and where these are triggered, we are duty bound by our own rules to act, and protect our customers.

It is our standard protocol to share our findings with the relevant governing body where possible.

Consumer Privacy and Data Protection:

Privacy by design is in the heart of Pinnacle to protect customer privacy and confidentiality. Pinnacle has instituted controls to detect and eliminate fraud and to protect data from internal and external hacking. All instances of fraud (including credit card fraud) and hacking will be immediately reported to the appropriate agency in the offender's Country. Pinnacle has an extensive Privacy Policy.

Truth in Advertising:

Gaming and wagering rules and registration procedures are subject to change at the discretion of Pinnacle. An outline of rules and regulations is available here

Dispute Resolution and Audit Trails:

In order to provide timely and efficient dispute resolution, Pinnacle retains detailed transaction records of all financial dealings. These records are archived and accessible upon request by sending an email via your registered email address to [email protected] Online transactions are recorded and archived to enable Pinnacle to guarantee dispute resolution 100% of the time.

Limiting Access by Minors:

Pinnacle maintains adequate controls to prohibit minors from accessing our gaming system. These controls require customers to declare that they are of lawful age during the sign-up process. .

Controlling Compulsive Gambling:

Pinnacle fully supports player protection practices. Please view our Responsible Gaming section for information about the player protection measures that we have implemented and other player protection resources.

Banking and Transaction Processing:

Pinnacle conducts its banking and financial affairs in accordance with accepted standards of internationally recognized banking institutions.