About Nequi
Nequi is a mobile-based digital wallet that allows users to send, receive, and manage money directly from their smartphones.
Processing Time
- Nequi deposits are processed instantly.
- Withdrawals over or equivalent to USD 10,000 may require longer processing times, and international financial regulations may require us to request proof of identification.
Fees
- Pinnacle absorbs all Nequi transaction fees for deposits to your Pinnacle account.
- Each Pinnacle customer receives one free withdrawal per calendar month.
- Additional withdrawals during that month incur the fee listed in the table above.
Pinnacle makes every effort to ensure our payment processing rules strike a balance between being fair to our customers and free of fees, while also enabling us to keep offering the best value odds online. Whenever possible, we absorb transaction fees; however, failure to meet our deposit rollover threshold (three times deposit amount) will incur a 10% processing fee on the withdrawal amount (minimum fee: $20 USD or equivalent), plus any applicable withdrawal fee. Please note that we reserve the right to reject withdrawals if the rollover requirement is not completed.
Important Information
- In order to receive payouts via Nequi, you must have an active Nequi account registered under your own name.
- The ID number registered on your Pinnacle account must match the ID registered with your Nequi account.
- If you deposit funds into your Pinnacle account using Nequi, payouts must be processed back to the same Nequi account until the total deposited amount has been fully returned, at a minimum.
Making a Deposit
- Log in to your Pinnacle account.
- Go to the Cashier section and select Nequi from the deposit options.
- Enter the amount you want to send and your national identification number.
- Information will be saved and it will no longer be necessary to enter it again after the first successful deposit.
- Follow the instructions displayed in the Nequi app to authorize the transaction.
- Once confirmed, the funds will be credited instantly to your Pinnacle account.
Making a Withdrawal
- Log in to your Pinnacle account.
- Go to the Cashier section and select Nequi in the withdrawal section.
- Submit the request and complete any required verification steps.
- If approved, funds will be transferred directly to your Nequi account.