Privacy Policy
Last updated on: Thur, 30/03/2017 - 9:25 PDT
Pinnacle (otherwise referred to herein as "we" or "us") adheres to the Personal Data Protection Act of Curacao (2013) and the EU Data Protection Directive (EC Directive 95/46/EC) and the EU Electronic Communications Privacy Directive (EC Directive/2002/58/EC as amended by Directive 2009/136/EC).
1. Consent
a. By providing your personal information and registering with us or logging on with us when you enter our Website, you explicitly consent to Pinnacle processing and disclosing your personal information for the purposes, and otherwise in the manner set out in this Privacy policy, or as otherwise provided in accordance with the Terms & Conditions.
b. If you do not agree with the terms of this Privacy Policy please do not use and/or register to the Website.
2. How we collect your data?
a. The personal information and data about you which we may collect, use and process includes the following:
  • Personal information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email;
  • Records of correspondence, whether via the Website, email or other means;
  • Your responses to surveys or customer research that we carry out;
  • Details of the transactions you carry out with us, whether via the Website or other means; and
  • Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
b. Please note that any information which you transmit to us by email is not encrypted and is transmitted at your own risk.
3. For which purpose?
a. The personal information and data about you which we may collect, use and process includes the following:
  • Personal information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email;
  • Records of correspondence, whether via the Website, email or other means;
  • Your responses to surveys or customer research that we carry out;
  • Details of the transactions you carry out with us, whether via the Website or other means; and
  • Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.
4. What is your assurance?
a. Pinnacle assures you that your personal data is:
  • processed in accordance with your rights;
  • processed fairly and lawfully;
  • obtained only for the above purposes;
  • adequate, relevant and not excessive for its purpose;
  • kept in a secure manner; and
  • not kept longer than is necessary for its purposes.
b. Pinnacle shall take all reasonable steps to ensure that your information is kept secure and protected. In this regards, we maintain appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing.
c. Your emails are stored on the Amazon cloud. We do not store any of your personal details in this cloud. We recommend that you send all personal documents to compliance@pinnacle.com. All items mailed to the listed address are stored on our internal servers.
5. Data transfer
a. For fraud detection and control purposes, you agree that Pinnacle has the right to transfer your personal data to third parties, including but not limited to third party suppliers such as ID and address verification system providers, payment service providers and financial institutions.
b. Furthermore, Pinnacle reserves the right to disclose your personal data to relevant third parties when Pinnacle has reasonable grounds to suspect irregularities involving your account.
c. Some of the data processors engaged to process your personal data may be based outside of the European Economic Area (EEA) where data protection laws are not as protective as EU law. Therefore, by browsing the Website and communicating electronically with us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing your personal data outside the EEA. We will take all reasonable steps to ensure that your personal data is treated securely and is processed with appropriate care and protection and in line with applicable legal requirements.
6. Disclosure of information
We are entitled to share the information we hold on you which includes personal data and/or betting history with the regulator, sporting bodies, financial entities such as the banks or payment suppliers and other competent authority, including the police, in order to investigate fraud, money laundering or sports integrity issues and to comply with our regulatory duties.
7. Right of access
a. You have the right to require access to your own personal data and/or have the right to correct and/or erase incorrect and/or inappropriate data. The request and any other queries regarding data privacy shall be sent to: customerservice@pinnacle.com
b. Your request must be accompanied by copies of two forms of identification, one of which should identify you (e.g. driving licence, passport, etc) and the other should provide proof of your address (e.g. utility bill).
c. Your request will be addressed upon reception of a 10 Euros fee.
d. It is your responsibility to maintain your personal information up to date and accurate.
Pinnacle’s websites (including those optimised for mobile devices) and mobile applications use cookies and similar technologies to manage login sessions, provide personalised web pages and to tailor content to reflect your specific needs and interests. Once you “Accept” our policy on cookies you agree to the use of cookies and similar technologies for the purposes we describe in this policy.
What is a web cookie?
Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. They are generally used by most websites to improve your online experience and to ensure that content and functions are delivered and used more effectively.
Cookies perform various different functions. For example, some cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Other cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your specific needs and interests.
You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your browser provider. Please be aware, if you block cookies from Pinnacle’s website some or all the website's functions may not perform as intended.
For example, you may not actually be able to place any bets. If you would like to amend your browser settings see manage your cookies. If you would like more information about cookies see further information.
Essential Cookies
Essential Cookies are cookies which are necessary in order for a website to function correctly; they enable you to navigate our website and allow you to perform specific functions, such as accessing secure areas, placing bets, depositing funds and managing your account. Without these cookies, it would not be possible to provide our specific online services and functions.
We use Essential Cookies to:
  • Maintain your betslip selections as you navigate around the site;
  • Identify you as being logged on to Pinnacle.com.

Cookies we have defined as Essential Cookies will not be used to:
  • Gather information that could be used to advertise products or services to you;
  • Remember your preferences or username beyond your current visit.
Some examples of essential cookies that Pinnacle sets:
BackURL This cookie is used for navigation purposes.
Custid This cookie is used to authenticate the customer's ID.
BrowserSessionId This cookie is used in simultaneous logins to track if the user's current session is the latest.
UserAccess Defines users website access
Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages they go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve a website's performance.
We use Performance Cookies to:
  • Provide statistics on how our website is used;
  • See how effective our promotions are;
  • Collect statistics on which markets customers are betting on;
  • Help us improve the website by measuring any errors that occur;
  • Test different designs of our website;
  • Identify your browser or device you are using to access the site.

Cookies we have defined as 'Performance' cookies will not be used to:
  • Gather information that could be used to advertise products or services to you on other websites;
  • Remember your preferences or username beyond your current visit;
  • Store personal information such as email address or name;
  • Target promotions to you on any other website;
  • Allow third parties to use the cookies for any purpose other than those listed above.
Example of performance cookies that Pinnacle sets:
ADRUM This cookie is used to Monitor End User experience
Webmetrics-RUM This cookie is used for tracking data analytics
We, use third-party cookies (such as Google Analytics and Silverpop Web Analytics) to gather information on customer interactions with the site. So we can develop and improve the customer’s journey and provide an optimized service to them. (To opt out of performance cookies, please see below.)
Performance cookies - opt out
Please be aware that opting out of our performance cookies may mean some useful information such as Pinnacle contact details are not available to you. However, if you wish to opt out of the web analytics that Pinnacle uses, please use the link below:

GoogleAnalytics
http://tools.google.com/dlpage/gaoptout
Functionality Cookies
These cookies allow the website to remember choices you make, such as your user name, language, or the region you are in, and provide enhanced, personalised features. For instance, a website may be able to provide you with local weather reports or traffic news by using cookies to store information about the region in which you are located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have requested such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
We use 'Functionality' cookies to:
  • Remember settings you've applied such as layout, preferences, colours and showing/ hiding features;
  • Remember that you have seen certain content;
  • Provide proactive live chat sessions to offer you support.

Cookies we have defined as 'Functionality' cookies will not be used to:
  • Target you with adverts on other websites;
  • Allow third parties to use the cookies for any purpose other than those listed above.
Examples of functionality cookies that Pinnacle sets:
UserPrefsCookie Saves information about some of the user profile related settings like default odds format, default language, view and time zone
HomePageVisitedTime This cookie gets created so that the site knows if it should redirect you to a page for returning customers.
DestUrl This cookie is used to send customer directly to a specific league page on guest site to view lines
Targeting Cookies
These cookies are used to deliver content, such as adverts, that are more relevant to you and your interests. They may also be used to limit the number of times you see an advert or measure the effectiveness of the advertising campaign. These tend to be set by third party advertising agencies with Pinnacle's permission, and may share information about websites that you have visited with other organisations, such as advertisers.
We use 'Targeting' cookies to:
  • See what pages a customer is interested in and feed this back to our email tool so we only target customers with information that is relevant to them.
  • Provide promotions to customers who have registered but not funded their accounts.
  • Provide cross-product promotions to customers based on what markets you have viewed or the value of the bets you have placed.
  • Provide advertising agencies with information about your visit so that they can present you with adverts that you may be interested in.

Some of targeting cookies that Pinnacle uses:
Sidi This cookie is used to gather data on a website visitors session activity.
Vidi This cookie is used for Visitor identification.
Manage your cookies
We recommend you don't change your cookie settings as it may limit your user experience and the performance of the site.
If you do want to change the cookies setting, you can do this through your browser. Different web browser may use different way of controlling cookies, so you'll need to use your browser's help section to find out how to do this or you can visit one of the following browser providers sites directly.
Further information
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.com/policies/technologies/cookies.
9. Policy update
Any changes to our Privacy Policy shall be posted on this page and any such changes will become effective upon posting the revised Privacy Policy. If we make any material or substantial changes to this Privacy Policy we will use reasonable endeavors to inform you by email, notice on the Website or other agreed communications channels.