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Processing Time

  • The processing time for a OXXO transaction can be up to 2 days. Deposits made on Friday after 9pm until Monday will be processed by the bank on Tuesday.


  • Pinnacle absorbs all OXXO transaction fees for deposits to your Pinnacle account.

Pinnacle make every effort to ensure our payment processing rules strike a balance between being fair to the customer and free of fees, while also enabling us to keep offering the best value odds online. Whenever possible we absorb transaction fees, however failure to meet our deposit rollover threshold (three times deposit amount) will incur, at company discretion, a 3% processing fee on the deposit and any applicable withdrawal fee. Please note that we reserve the right to reject withdrawals if the rollover requirement was not completed.  

Important Information

  • In compliance with international banking regulations, all customers will be required to submit proof of ID and Address. If not already done, please log in and go to the Personal Details section of the website to upload your documents.
  • OXXO transactions are accepted for customers with MXP, USD or EURO Pinnacle player accounts.  Deposits to USD and EURO will be converted from Pesos using the daily conversion rate taken from

Making a Deposit

  1. Log into your Pinnacle account
  2. Go to the Cashier section and click on the OXXO icon in the deposit section
  3. Follow the instructions on the screen, complete the form and select "Submit"
  4. A voucher will be generated that can be printed and paid at any local payment point.
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