Deposits
Select your currency:
Withdrawals
Select your currency:

Pinnacle currently works with third party exchange providers that convert cryptocurrencies into the FIAT currency of your player account. Although we work to ensure that all costs are minimal, there may be fluctuations in the fees charged and conversion rates. We do not offer Bitcoin as an account currency.

Processing Time

  • Deposits are usually confirmed within 30 minutes to an hour.
  • Withdrawals are processed instantly.
  • You may be asked to confirm your withdrawal request by clicking on a confirmation link that will be sent to your registered email address.
  • The transaction QR code is only valid for 10 minutes.

Fees

  • Pinnacle absorbs all processing fees for deposits into your player account, however, we do not cover any Bitcoin minor fees.
  • The exchange rate is locked at the time transaction is broadcasted to the Bitcoin network by our supplier.
  • For payouts, there may be fees charged by the exchange service which will not be reimbursed.
  • Each Pinnacle customer receives one free withdrawal per calendar month. Additional withdrawals during that month will incur the fee listed in the table above.

Pinnacle makes every effort to ensure our payment processing rules strike a balance between being fair to our customers and free of fees, while also enabling us to keep offering the best value odds online. Whenever possible we absorb transaction fees, however failure to meet our deposit roll-over threshold (three times deposit amount) will incur a 10% processing fee on the withdrawal amount (minimum fee: $20 USD or equivalent), plus any applicable withdrawal fee. Please note that we reserve the right to reject withdrawals if the rollover requirement is not completed.

Important Information

  • All customers using this option must have submitted proof of ID and Address prior to any transactions being processed. If not already done, please log in and go to the Personal Details section of the website to upload your documents.
  • Funds NOT sent from exchanges or commercial wallet applications may require supporting due diligence documentation.
  • Pinnacle uses an exchange service to convert your Bitcoin into your player account currency. We do not offer Bitcoin as an account currency.

Making a Deposit

  1. Log into your Pinnacle account.
  2. Go to the Cashier section and click on the crypto currency icon in the deposit section.
  3. Enter the deposit amount.
  4. After you click “Submit”, you will get a QR Code which you need to scan from within your crypto currency wallet in order to complete the payment.
  5. Please follow the steps in your cryptocurrency wallet to confirm the payment.
  6. If your deposit is successful, the funds will be added to your Pinnacle account within 30 minutes to an hour.

Making a Withdrawal

  1. Log into your Pinnacle account.
  2. Go to the Cashier section of the website and select crypto currency withdrawal.
  3. Enter the withdrawal amount and your cryptocurrency wallet number and submit.
  4. Once your request is completed, the transaction will be reviewed for processing.
  5. You will receive an email confirmation when your withdrawal request is approved.
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