Visa & MasterCard Visa & MasterCard

For more information on a specific currency, select from the drop-down box below.

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Processing Time

  • Credit and Debit card deposits are processed within a few minutes.
  • Although in most cases the Credit Card withdrawal funds are added to your card within a few minutes, there are rare cases where the transfer can take up to five banking days.
  • Withdrawals over €7,000 (or equal value) may require longer processing times, and international financial regulations may require us to request proof of identification.


  • Pinnacle absorbs all Credit / Debit Card transaction fees for deposits to your Pinnacle account.
  • Each Pinnacle customer receives one free withdrawal per calendar month.
  • Additional withdrawals during that month incur the fee listed in the table above.

Pinnacle makes every effort to ensure our payment processing rules strike a balance between being fair to our customers and free of fees, while also enabling us to keep offering the best value odds online. Whenever possible we absorb transaction fees; however, failure to meet our deposit rollover threshold (three times deposit amount) will incur a 10% processing fee on the withdrawal amount (minimum fee: $20 USD or equivalent), plus any applicable withdrawal fee. Please note that we reserve the right to reject withdrawals if the rollover requirement is not completed.

Important Information

  • Upon the completion of a successful deposit, you will receive an email specifying exactly what the descriptor on your statement will be. The following descriptors may be on your statement for deposits to your Pinnacle account:
    • Pin B EP
    • Pinnacle
    Depending on your registered country. Please check the confirmation email to confirm exactly what will appear on your statement.
  • Although we endeavour to process transactions in the currency of your player account, there may be instances where currency conversion fees are applied. In addition, Pinnacle cannot accept responsibility for any fees charged by the card issuing bank.
  • All funds must be sent using a card in the same name as the Pinnacle account holder only. Funds received by Pinnacle sent using a card registered to a person other than the account holder will not be accepted. Please make sure your personal details are correct by using the Account Details option in your account.
  • Payouts will only be made to accounts where the card holder’s identification can be verified. We will not be able to send payouts to vouchers or other anonymous services.
  • Clients will be asked to authorise their information (see below).

    Credit/Debit Card Information

    Clients are required to submit their credit/debit card information the first time each credit / debit card is used. This must include a scanned copy of photo identification and the credit/debit card (front and back) within three days of the initial deposit. All required information will be emailed once your credit/debit card has been accepted.

    • Please ensure your complete signature and all necessary information is fully legible before submitting any information.
    • Please do not include the 3-digit CVV2 or CVC2 Card Security Code when scanning the credit/debit card information. This number is located on the back of your credit/debit card. Either delete this information from the scan or cover these numbers before scanning the back of your card.
    • Only documents uploaded via our safe upload service on the website will be accepted. The transmission and storage of all data is protected to the same standard as demanded by major financial institutions around the world (including 128-bit certificate-based encryption technology).
    • All winnings derived from a deposit later reported as uncollectable for any reason will be void. For accounts with minus balances, any pending plays, whether from the uncollectable deposit or not, will be cancelled and the Pinnacle account permanently closed.

    Making a Deposit

    1. Log into your Pinnacle account.
    2. Go to the Cashier section and click on the icon of your credit/debit card in the deposit section.
    3. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle account.

    Making a Withdrawal

    1. Log into your Pinnacle account.
    2. Go to the Cashier section and click on the icon of your credit/debit card in the withdrawal section.
    3. Follow the instructions on the screen, complete the form and select "Submit". If your withdrawal is successful, the funds will be added to the selected Credit Card.

    MasterCard SecureCode / Verified by VISA

    MasterCard SecureCode and Verified by VISA are global programs designed to make shopping on the Internet safer and more secure. Cardholders must register their cards with the card issuer to take advantage of these programs. For more information on these programs we recommend you contact your card provider.