Supply Chain Management

A critical component of any successful service and support program is effective supply chain management.

As a leading provider of global service and support programs to global OEMs like Sun Microsystems, SGI, Phillips and Hewlett-Packard, PDSi partners with technology companies to increase customer satisfaction. Through efficient supply chain management, we reduce touch points, administrative and inventory costs, and response and repair times.

PDSi’s worldwide supply chain management services include:

• Inventory management, including parts and complete product stocking programs
• Vendor and freight management
• Same-day, 24-hour and 48-hour shipping from our service facility located in the Rickenbacker Foreign Trade Zone
• Direct shipping to the customer
• Bar code tracking systems
• Web-based tracking systems
• Comprehensive warranty administration
• Data collection for quality assurance reporting