Customer-Centric Program Management

Personal, proactive service and online information resources to ensure your program always runs smoothly.

A PDSi Program Manager is assigned to each customer program as the Single Point of Contact. He/she is personally responsible for:

• Customer Satisfaction
• Order/RMA Process Management
• Schedule
• Quality
• Resources
• Proactive Service

Customers can monitor status of their programs through PDSi’s online Customer Portal, which provides timely updates on:

• Order and shipment status
• RMA status
• Scorecard metrics
• Customer-owned inventory