Focusing on Our Customers

PDSi utilizes our customer-centric sales force for direct contact, quoting and problem resolution.

The internal program management staff provides the day-to-day support for order acknowledgement, on-time delivery, customer issues and single point of contact.

We manage customer satisfaction policies every day with our visual metric “dashboards,” which use Six Sigma methodology to monitor key customer issues, including warranties, defects, delivery times, cycle times, failure rates and customer complaints and other service points. If an issue or an adverse trend develops, corrective action is taken immediately.